FREQUENTLY ASKED QUESTIONS

ARE YOU OPEN?

We remain OPEN by appointment only during the Ontario State of Emergency effective January 14, 2021. As health care practitioners we are an essential service.

DO I NEED A DOCTOR REFERRAL TO MAKE AN APPOINTMENT?

You do not require a referral in order to receive treatment. Your insurance company may however require that you submit a referral from your medical doctor with your claim form. Call your insurance provider to confirm details of your plan.

ARE YOUR SERVICES COVERED UNDER OHIP OR OTHER BENEFITS?

Our services are not covered under OHIP. Please check with your personal or corporate insurance provider to see if our services are covered.

ARE YOUR PRACTITIONERS REGISTERED?

All of our health and wellness practitioners are registered and in good standing to practice their respective disciplines. We have two registered massage therapists, registered kinesiologist, registered social worker, registered psychotherapist and certified reiki master. 

ARE YOUR APPOINTMENTS VIRTUAL?

We offer virtual massage therapy, kinesiology, social work and psychotherapy through Telehealth. Please call or email for more information.

WHAT CAN I EXPECT ON MY FIRST VISIT?

Prior to your first visit you will receive an online registration form that includes health history and other intake questions. This is followed by confirmation of your booking and the appointment reminder 24 hours prior to their appointment. There is mandatory Covid-19 screening questionnaire that must be completed before your appointment time. If you are unable to use the online registration you may call and we will arrange for the intake to be done over the phone or in person. On arrival you will be greeted by your practitioner who will escort you to your designated appointment room. Please come on time with a clean face mask for your appointments.

WHAT DO I WEAR TO MY APPOINTMENT?

You should wear (or bring) a pair of gym shorts/yoga pants and a t-shirt. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for lower back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.

HOW CAN I PAY FOR SERVICES?

We accept all major credit cards as well as cash. Cards accepted are Visa, Mastercard, Amex and gift cards.